Return Policy
While opening the package, record a video using your mobile. If the customer receives an incorrect, broken, or damaged item, Rembrick will arrange for an exchange delivery. However, the claim must be placed within 48 hours after delivery. Which means you have 02 days after receiving your item to request a return,
To start a return, you can contact us at through our website’s complaint center (https://rembrick.com/pages/contact) / WhatsApp(+923009888659) / Email(rembrick9@gmail.com).
You can always contact us for any return question at rembrick9@gmail.com.
Necessary Proof & Timeline:
• When launching a claim, video proof from the customer is mandatory to clearly demonstrate or explain the fault with the item. Verbal claims alone will not be accepted.
• Claims must be filed within 48 hours of parcel delivery; otherwise, the claim will not be accepted.